Frequently Asked Questions
Have a few questions? No worries! Here are a few that we get asked most often. Please don't hesitate to contact us with any additional questions or concerns and we'll be happy to chat with you some more.
How Do I Book A Game?
Please book a game online by clicking the Book Now buttons on our website.
Where Is Game Night Out Located?
We are located at 2828 N. Clark St, Chicago, IL 60657 inside the The Century Shopping Centre. Please note that we are open by reservation only at this time.
Can We Bring Food/Drink?
Please feel free to Bring Your Own Beverage (BYOB), we'll provide the cups and ice! Since the experience requires your active participation we appreciate your restraint in bringing food items into the experience. Please feel free to contact us if you have any questions.
Will I Be Playing With Other Participants?
Yes, but you will NOT be paired with a group of strangers! Depending on how many guests you select on your reservation, you will be playing with anywhere between 6-16 of your friends, family members, or colleagues. Make some calls, send that group text, and round up a group of friends. It's game time!
Can Each Member of My Group Pay Individually?
Right now we can only accept one payment per group, but individual payment is coming soon. Stay tuned!
How Do I Book An Entire Room?
All reservations are private experiences. Simply place a reservation for your group size on our website, and your experience will only consist of the people you invite!
Do I Need To Book In Advance?
Yes, all reservations must be made in advance. Since we're a live experience our team needs advance notice to make sure everything is just right for when you arrive.
How Early Should I Arrive?
Please arrive 15 minutes prior to your scheduled experience. We will use this time to begin checking in all guests, getting to know each other, and getting prepared for the fun to come! The experience will begin exactly at its' start time, so being late might cause you to have less than 90 minutes of game-play.
How Long Is The Game Night Out Experience?
An experience at Game Night Out is 90 minutes of game play. Please plan to be at our location for about 2 hours in total, with consideration toward the 15 minutes prior to your experience and a bit of time after your experience to celebrate and take some photos.
Do You Offer Refunds?
We do not offer refunds. All sales are final.
Is There An Age Limit?
We recommend all guests are at least 18 years of age.
Can You Accommodate Large Parties or Corporate Groups?
Yes! Game Night Out is the perfect experience for private events, team building, and corporate outings. Please click HERE to inquire about booking an experience for groups of 16+.
Do You Have Parking?
There is a convenient paid parking garage connected to our building, as well as metered street parking right out front. We recommend grabbing a taxi or ride-sharing service, taking the train, or walking when possible.
Where Do I Sign The Waiver?
The group organizer will receive an email with a link to our waiver. Anyone in your group can click on this link and fill out a waiver prior to your booking! You can also use our check-in kiosk when you arrive, or click HERE.